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- Simple: Approach new client,
mention that you are working with an existing client who might be a good
cross-promotional match – offer to introduce them. Of course you then ask the new client
about their marketing.
- More Complex: Encourage new
client to exchange their database with your existing client. Have them tie in somehow to the
existing client’s existing marketing vehicles to their database – newsletter,
follow-up letters, special events.
- Very Complex: Help both new and
existing clients structure a deal that works for both of them where they
are introducing each other to the other’s clients in exchange for some
sort of percentage that they give to each other. DON’T offer to referee, or to make
sure the sides are fair, etc.
It’s up to them to set these things up.
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- Why Should You Even Get Involved?
- Most clients don’t know how to do this…
- For those that do, they don’t have the time…
- You become a great asset for both, even if the client’s can’t work out
the deals
- You are introduced to several new client potentials you’d never find
otherwise
- How Do You Make Money?
- By introducing yourself to several new people without having to cold
call
- By having two or more clients tied together, the chances for their
success are that much greater– if they succeed, you succeed
- They trust you as an adviser…with trust comes new business
opportunities
- You have everyone participate in some form or fashion to an advertising
buy – money, merchandise, location…explore the assets
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- How This Should Alter Your Client Needs Analysis
- We need to ask about the following as you’re questioning the business:
- Front end questions:
- How does your sales process work? (lead them)
- Out of 10 people who come in, how many people buy?
- What is the average first purchase?
- Do you capture the name of everyone who comes in? How?
- What about folks who don’t buy, what do you do with those names?
- Back end questions:
- Out of those that buy once, what percentage become long-term
customers?
- What do they buy? Do they
offer items from other companies?
- How much do good customers spend (Annually) ?
- How do you communicate with past customers?
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- Developing a Marketing Plan
- We want to help customers build bigger and better back ends
- The better the front end offer, the greater chance for success
- The objective is to
- GROW CUSTOMERS
- …NOT PUSH
- PRODUCT!
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- Client: Laser Surgery Center
- What assets (hidden or otherwise) might the client posses?
- Several locations
- Database of 3,000 customers
- Who else might want access to these assets?
- What other clients might the Laser Surgery Center want access to?
- To know this, we must know quite a bit about the center
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- What Steps Come Before the Sale?
- __________________________________________________________________________________________________________________________________________________________________
- What Steps Come After the Sale?
- __________________________________________________________________________________________________________________________________________________________________
- How can we tie in JV Marketing with the Mini-Steps?
- Example:
- Securing a JV Partner may be one of the mini-steps…
- __________________________________________________________________________________________________________________________________________________________________
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